公司新闻

After-sale technical support service plan and service commitment

2019-02-28 12:55

1, the company is explosion-proof (distribution) products (equipment) provide a one-year free maintenance, warranty free replacement for the damaged parts.

2, after the warranty period, our company provide maintenance service for life, costs are costs of the spare parts.

3, the company is equipped with spare parts library, and a technical service and repair center, 7 x 24 hour hotline service, to repair and to be present in a service.

4, in terms of response time, when the customer equipment (products) appear abnormal situation, the company will immediately online or phone to help customers solve problems, put forward to repair plan in half an hour; If you need to repair, the engineer will be in the first time after receiving the repair information using the fastest means of transportation to the scene.

5, backup, emergency services, if still cannot be ruled out after repair equipment failure, my company will provide no less than the fault equipment specification the backup device for the use of model class, until the fault equipment repair.

6, to set up the customer pays a return visit system, there are specialized after-sales service engineers, monthly telephone usage regularly.

7, can also according to customer demand, provide semi-annual maintenance services.

8, for safeguarding the smooth progress of the tasks in case of important tasks, can send engineers on-site technical support.


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